Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with [Your Store Name]. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within [1–3 business days] (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • UAE: 2–5 business days

  • GCC Countries: 5–10 business days

  • International: 7–20 business days

Delivery times are estimates and may vary due to customs, courier delays, or unforeseen circumstances.

3. Shipping Methods

We work with reliable courier partners to ensure safe and timely delivery. These may include local and international shipping providers.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to track your shipment in real time.

5. Customs, Duties & Taxes

  • UAE orders: No customs duties apply.

  • International orders: You may be responsible for customs duties, taxes, or import fees depending on your country.

We are not responsible for delays caused by customs.

6. Delays

While we strive to deliver your order on time, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Customs processing

  • Courier service issues

We appreciate your patience in such situations.

7. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered. If your package is missing, please contact the courier directly or reach out to us for assistance.